If they encounter an error or something happens that wasn’t covered in the instructions, encourage a Google search and independent attempts at fixing the issue before calling for help. ![]() Instead, it’s better to instill a problem-solving attitude when it comes to technology. Why? Because as soon as something off-script happens, the user needs to get someone to help them. One of the biggest mistakes you can make when teaching someone about technology, is to have them memorize a rote set of instructions in order to accomplish a specific task.
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